What it Is

The role of Quality Assurance is to evaluate the care and service provided to patients using the Emergency Medical Services (EMS) system. A Quality Assurance program helps establish a standard of care and identifies needs for enhanced training programs and education to ensure proper and professional care is provided.

How it Works

The process of Quality Assurance is to develop, analyze and maintain a comprehensive system of data collection tools that will ensure a continuous development of excellence towards patient care and the paramedic's professional development. Data can then be tracked, recorded and used to identify areas that require enhancement and improvement. More importantly it should identify areas that are meeting or exceeding the standards of care and should be providing positive feed back and acknowledgement to the paramedics who are the foundation of all EMS systems. By using all of these tools, only then can an EMS organization progress to its' real potential.

What are the Benefits

The benefits of a Quality Assurance program will provide the communities we serve the confidence that they are receiving an established standard of care. By identifying the needs with consolidation process, combined with a strategic planning process, Quality Assurance will ensure the highest level of patient care is being achieved.

Client Feedback

HCEMS would like to hear back from you, if you or a person you no would like to comment on our service please click on the link below and complete the form. Once complete you may e-mail it to our Quality Assurance Manager or mail it. Once done please hit back on your browser to return to this page.

Client Feedback Form

Contact Quality Assurance Manager